Report new issue. If an emergency occurs outside the office hours of 8am and 5pm Monday to Friday, please call:020 8937 1234. Please note: Council tenants must contact Brent Housing Management on 020 8937 2400 if they have an infestation of mice, rats or cockroaches. Environmental health is a department of your local council. Skip to content. Tom has brought with him a wealth of housing experience at a senior level. With the current coronavirus (Covid-19) we are presenting a virtual event to look at the private rented sector’s response and resilience during the past year and looking ahead. The Council will take action to remove danger and prevent further damage to property. Enforcement of repairs We respond to requests for intervention by private tenants whose landlords will not carry out necessary work within their accommodation. The council must monitor housing conditions in the area, including private rented properties. The council must monitor housing conditions in the area, including private rented properties. You can also contact Housing Management Customer Response Team between Monday to Friday 8am to 5pm: Note: Council staff and contractors will always carry identity cards and you should always ask to see their ID before you let them in your home. Managing Director of Brent Housing Partnership (Brent Council ALMO), with a stock of c.12,000. Report an emergency repair. Project Details. Brent is currently the President of the Board at Woodside on the Move, working to provide free or low-cost after school and summer programming throughout the district, and provide housing and tenants’ rights services for over 4,000 people a year. Brent Housing Partnership (BHP) was an arms-length management organisation managing council housing in the London Borough of Brent from 2002 to 2017. My Profile. Using the Housing Health and Safety Rating System (HHSRS), detailed above, we carry out a full health and safety 'risk assessment', which includes gardens and paths within the boundary of the premises. Jobs. For the repairs we are responsible for, we will only carry out the work if it is a result of fair wear and tear. Search for planning and building control applications. Go to Profile. communication and customer service, maintenance and repairs, security and safety and the use of contractors. If you landlord is not doing these repairs choose Sorting out repair problems below. If you would prefer to speak with one of our maintenance assistants or if you are reporting gas, electric and emergency repairs, please call 01926 456129 and listen carefully to the options. HA1 2XG. We will also take action to safeguard people at risk eg. For further information please contact 020 8937 2777 or landlords@brent.gov.uk. Based in Brent. A senior Brent councillor said residents “deserve better” when it comes to housing management in the borough following the publication of the council’s latest complaints report. 28/10/2009 - Performance and Finance Select Committee Brent Housing Partnership's Responsive Repairs Service Void Management and Capital Programme 28/10/2009 My account Contact us . Its housing department received 800 complaints across … Social landlords have policies that say when and how they must do repairs. Repairs and replacement of all floor coverings, for example carpets, vinyl, hardwood or laminated floorboards (subject to our permission). More Info: Job description . If we find something has gone wrong, such as poor service, service … The move comes after BHP, which was set up in 2002, was put in special measures in March … To request a repair without logging in, report a non-urgent repair online. Report a repair, book and manage appointments and track progress quickly and easily via My Account, Note you will need to activate your leaseholder account to access this service. CASE STUDY: London Borough of Camden. Telephone Contact us (see right) to request repairs, access support, leave a message for our teams and much more besides. Report a new issue through My Account. Brent Council are pleased to announce that we are presenting the next Brent Private Housing Landlords Forum Brent Council is now regarded as a leading service in engaging face-to face with its landlord sector. Finally, responding to queries from members on Metropolitan’s mutual transfer policy, officers … Unfortunately this position has been closed but you can search our 9 open jobs by clicking here. Repairs helpline Telephone: 020 8726 6101 Open 24 hours a day 7 days a week. Previous Job Searches. Unfortunately this position has been closed but you can search our 22 open jobs by clicking here. Payment of grants and loans. This is once the repair is completed so we can follow up on your feedback. Book it. Repairs Team Telephone: 020 8726 6101 Email croydonrepairs@axiseurope.com. Dispute a Housing Benefit decision. Go to Profile. We consider complaints about the administrative actions of councils and some other authorities. You can also use customer telephones at the Guildhall One Stop Shop. The contract has been designed by Birmingham City Council to integrate its housing repairs and maintenance services. Lambeth council initially told leaseholders that repairs to the estate would cost £7m, and that the Whitehouse’s share would be £6,000. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. We also appointed a new Managing Director, Tom Bremner. It is also expected to save approximately £13m over the initial four year contract period. Sign in or activate your online tenant account today. Housing Fri 21 Jun 12:27 Post Date 1900438 Requisition # Thanks for your interest in the Responsive Repairs & Voids Manager position. Managing delivery of services whilst bringing the ALMO back into the Council, to become part of a composite Housing service. Contact: Neil Edwards, Contracts Manager, Private Housing Services Email: Neil.Edwards@brent.gov.uk Tel: 020 8937 2997. We cannot question what a council has done simply because someone does not agree with it. Wates Living Space introduces innovative new tracking service. To request a repair without logging in, report a non-urgent repair online. Harrow. Councillor Eleanor Southwood, Cabinet Member for Housing and Welfare Reform, said: “I’m immensely proud of Brent leading the way in London for the number of new council homes built each year. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. You can now report a repair, book and manage appointments and track work progress quickly and easily via My Account. Brent Council is responsible for repairing and maintaining the structure, outside and shared parts of the building you live in, the cost of which is recovered through your service charges or major works invoices. Brent Council is responsible for repairing … Generally, as a leaseholder you are responsible for repairs inside your home and for items only you use. Contact the council's private renting team. Some members of the Committee suggested the target should be 100%. Call 020 8424 1093 or write to: PO Box 65. Please note that this service is available for emergencies such as: You should give your name, address, contact telephone number and the nature of the fault. This will put you through directly to Axis to report your repair. Open the mobile menu. Immediate start - Temporary to Permanent role. Pay it. Brent Council - Report a non-urgent repair online. Brent Council for the year ended 31 March 2008 The Local Government Ombudsman (LGO) provides a free, independent and impartial service. • Where a Brent Council tenant has been assessed as being statutorily overcrowded in accordance with Part X of the Housing Act 1985 • Where an applicant is severely overcrowded, lacking 2 or more bedrooms based on their household composition • Older people moving to sheltered housing (this is generally for people aged 60 or over) Request a general council housing repair. We will change the repairs timescales if you have a vulnerability and need more urgent attention. We can guarantee rent payments for up to five years and our experienced property portfolio managers can assist landlords with all aspects of day-to-day management of properties as well. We are responsible for some of the repairs to your council home and you are responsible for the rest. There were a number of changes to our Board with six new members joining including a new Chair. Charlene from Brent Housing & Daniel from @WatesGroup have been working hard to support residents through complex repairs, including arranging alternative accommodation where … You can request a repair online or, if your council home needs an emergency repair, call us on 0800 052 6140. Due to BHP's poor performance which left homes in disrepair, the council brought housing management back in-house. Social housing tenants. Rented property in disrepair. If you have an emergency 9am to 5pm Monday to Friday, call the customer contact centre immediately on 0208 547 5003. Council tenants and leaseholders. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of £50million. Repairs, maintenance and improvement services for council housing are now run directly by the council. Further details about housing repairs during Coronavirus. Create and manage profiles for future applications. If you need a repair or need maintenance to be carried out to a shared area, you should report it to us immediately. Unfortunately this position has been closed but you can search our 23 open jobs by clicking here. 21 … To log a repair without logging in, report a non-urgent communal repair online. Generally, a local authority does not have to pay a grant or loan within any particular time limit. F or planning you can also leave comments, get copies of decisions and access consultations. The council should repair any damage caused by maintenance or building work. Council house repairs. Its housing department received 800 complaints across … Brent Council are pleased to announce that we are presenting the next Brent Private Housing Landlords Forum Brent Council is now regarded as a leading service in engaging face-to face with its landlord sector. In August 2013, BHP moved from Chancel House to the Brent Civic Centre … Since March … Complete the online form: Request a council housing repair. L'Oriel Williams, who was Environmental health is a department of your local council. Managing Director of Brent Housing Partnership (Brent Council ALMO), with a stock of c.12,000. elders, residents with disabilities or expectant mothers. References Consider taking your complaint to the council … Thanks for your interest in the Housing Customer Services Officer Full Time position. However, within the contract, there is a provision for Axis to supply other repairs and maintenance for the Council’s properties. Civic Centre. We’re reviewing everything that we do and how we do it, such as our teams, tools, techniques, and training. Previous Job Searches. CASE STUDY: Brent Council. Read the case study . Consider taking your complaint to the council … ‘Social landlords’ are housing associations and Brent Council. Housing laws about repairs. If you disagree with any of the decisions made regarding your Housing Benefit, you can appeal the decision. Customer satisfaction with routine repairs was currently 83% (72% in last full period of the Brent Housing Partnership) and the Council's aim was to increase this to 90%. Station Road. Sheltered housing. Health and safety laws about repairs . FIND OUT MORE . Since 2006 Wates has provided Brent Council with an Integrated Asset Management Service delivering Planned and Responsive Services to 13,000 properties under a Partnering Contract. The Council will take action to remove danger and prevent further damage to property. We will provide a variety of ways for you to report your repair. For other housing queries, please contact your tenancy officer. 05/02/2010 - Brent Housing Partnership's Responsive Repairs Service Void Management and Capital Programme; Agenda items. Brent Council handed out almost £50,000 in compensation last year following housing complaints. Sign up to e-news. 59 council tenants and households, including those in temporary accommodation, have started to move in to their new permanent council homes in South Kilburn. My Applications. Lambeth council initially told leaseholders that repairs to the estate would cost £7m, and that the Whitehouse’s share would be £6,000. Initially you should approach your landlord about repairs, preferably in writing. Apply. Metropolitan Housing representatives advised member of their long standing commitment to allow tenants to buy on estates and as a result were working to ensure clarity in original agreements and deed terms, with progress update expected to be made to the Council by end of February 2018. Where there is a major incident, the council will put in place measures to deal with this. Managing delivery of services whilst bringing the ALMO back into the Council, to become part of a composite Housing service. We can guarantee rent payments for up to five years and our experienced property portfolio managers can assist landlords with all aspects of day-to-day management of properties as well. If you are interested in getting access to the new portal, you may … If you are interested in getting access to the new portal, you may … Create and manage profiles for future applications. Brent Council granted BHP a second 10 year management agreement which was signed in April 2013. The council housing management services, previously provided by Brent Housing Partnership (BHP) will switch on Monday. You must tell us, without delay, if there are any faults in your home which we are obliged to repair. - Option 2 for a Council Service - Option 2 for Housing - Option 1 for Repairs. Report it. We will also take action to safeguard people at risk e.g. Online account If you've set up an online account with us, you can also use this secure section of our website to view your rent account, update your personal details, request repairs and more 24 hours a day. Repairs Planner / Scheduler - Social Housing Repairs & Maintenance £10 - £13.50 per hour depending on experience. The Council were introducing a mobile phone App which would enable residents to report repairs 24/7. Housing law says your landlord must keep these things around your home in good working order: ... Brent Council – landlords main repairing responsibilities. Brent Council wants to transform your housing services, and the way in which we deliver them, so that they really work for the people we serve - you! Brent Council handed out almost £50,000 in compensation last year following housing complaints. 1.1 This document sets out Brent Council’s policy for the placement of households in temporary accommodation, both inside and outside the Borough. We re-secured the contract in 2014 for another 8 years, testament to our performance and effective teamwork. Other areas the Council will invest in are estate improvements, building new family homes, day to day repairs and technology. Supplying and fitting things like: shower heads, toilet seats, bathroom cabinets, towel rails, toilet roll holders, mirrors, plugs and chains on sinks, baths and basins, curtain rails, washing lines, tidy-driers, Emergency Repairs. My Profile. London Borough of Barking and Dagenham 2 years 10 months Operational Director of Housing Management London Borough of Barking and Dagenham Jul 2015 - May 2017 1 … The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of £50million. If your landlord refuses to do a repair or won't respond to you, you can report disrepair in your home to your council's private renting team. My Applications. elders, residents with disabilities or expectant mothers. Contact the repairs team. If you do have an emergency repair then please contact the Housing Management Customer Response Team directly on: Please note that this service is available for emergencies such as: You should give your name, address, contact telephone number and the nature of the fault. Non Urgent Repairs. Decisions 06/05/2021 - Authority to procure and to award a Framework Agreement for Disabled facilities and installation and repair works in Council-owned residential properties 48 were here. Please note: Council tenants must contact Brent Housing Management on 020 8937 2400 if they have an infestation of mice, rats or cockroaches. Tenants have complained that the electricity often cuts out, ventilation is poor, the communal front door breaks and there are no lifts. Find information on buying your council home (Right to buy) Repairs and maintenance Find out more about repair responsibilities, safety and maintenance in your home Section 3 of this report discusses the results for both tenants and leaseholders in more detail. Contact: Neil Edwards, Contracts Manager, Private Housing Services Email: Neil.Edwards@brent.gov.uk Tel: 020 8937 2997. Provide any photos or evidence you have when you report the problem to council. We are an independent charity that offers free and confidential advice. Hakeem Osinaike, Brent Council's operational director for housing said after the meeting: "We are very sorry to hear about residents' concerns over the installation of the new heating system, asbestos and anti-social behaviour on their estate. Due to BHP's poor performance which left homes in disrepair, the council brought housing management back in-house. Axis worked with Brent Council on a 3-year contract (commenced April 2017) to undertake work on their stock of 6,000 council properties. Brent Housing Partnership (BHP) was an arms-length management organisation managing council housing in the London Borough of Brent from 2002 to 2017. Brent Council – The Landlord Portal Getting access to the Landlord Portal. If your home is in need of repair, your landlord might have to do the repairs you need. Harrow Council provides information on sheltered accommodation in Harrow. The council's environmental health team may arrange an inspection of your home. This includes on the telephone and online. Report any repair problems to your landlord or agent before contacting the council. Housing Fri 21 Jun 12:27 Post Date 1900438 Requisition # Thanks for your interest in the Responsive Repairs & Voids Manager position. Unfortunately this position has been closed but you can search our 9 open jobs by clicking here. Are you an experienced Planner and Customer Service Provider? Report a disrepair. You may be able to get a reduction in your rent if the repairs cause a … Any works to be undertaken by the Contractors will be subject to prior arrangement and agreement with those of the Council's tenants who occupy the houses and flats at which disabled facilities are to be installed or repaired. Translate this page. With the current coronavirus (Covid-19) we are presenting a virtual event to look at the private rented sector’s response and resilience during the past year and looking ahead. report a non-urgent communal repair online. If the repair is for a suspected gas leak, please call the National Grid on 0800 111 999. They say there has been pollution, noise and infestations of rats in the car park where the children play. Quicker repairs, more investment in council blocks and new smartphone apps for transactions are being introduced as Brent’s council’s housing stock comes back in-house. Our panel of specialist housing solicitors are on hand to negotiate with Brent Council in order to get your property repaired or free of infestation. For more information about your landlord's responsibility to do repairs, see Repairs in rented housing. A new heating system is being installed as the old system is beyond repair. London Borough of Barking and Dagenham 2 years 10 months Operational Director of Housing Management London Borough of Barking and Dagenham Jul 2015 - May 2017 1 … More Info: Job description . This will see Wates operatives carry out over 90,000 repairs each year, bringing back into full use approximately 2,300 vacant properties across the city. If they do not do repairs then. Ask your landlord for a copy of their repairs policy and procedure; Ask for a copy of their complaints policy. If possible, we will also look to secure compensation for you for the period of time which you have had the problems. Thanks for your interest in the Repairs Manager position. Report any repair problems to your landlord or agent before contacting the council. Let to Brent Council By working with Central Housing Group, a highly respected and award-winning letting agent, you can let your property to Brent Council or another London council. Let to Brent Council By working with Central Housing Group, a highly respected and award-winning letting agent, you can let your property to Brent Council or another London council. You may be able to resolve some repairs by using our DIY guide, this may save you waiting for an appointment.. Report Your Repair Online. Brent has been serving this community for the past 12 years. It covers both interim placements made under Section 188 Housing Act 1996 (“HA96”), while homelessness enquires are undertaken, and longer-term temporary accommodation placements for households accepted as homeless under Section 193 … Generally, as a leaseholder you are responsible for repairs inside your home and for items only you use. Open 9 to 5, Monday to Friday. Where there is a major incident, the Council will put in place measures to deal with this. References Search and view our database of planning and building control applications. To keep your home in good condition we have a on going programme of work planned over a rolling five year period. The £4.1million per annum contract will cover void property maintenance.
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